One of the hardest lessons to learn, and not only learn but accept and incorporate into your way of doing things, is that sometimes you just need to say no to jobs. For your own sake, for your client’s sake, and for your career’s sake. I think this is proportionally harder, the earlier you are in your career as a photographer, and making these decisions can feel like walking a tightrope, but I sure would have benefited from someone sitting me down and telling me this a looooong time ago. So today we’re going to talk about saying no to jobs, and getting paid.

Before we get started tho, the subject require a disclaimer. I’ve spent a lot of time talking this over with photographers from my own local network, a whole bunch of photographers way up the food chain from me, and I’ve arrived at some thoughts I believe to be useful for most photographers, especially new ones. But, obviously this isn’t always true for everyone, so don’t take it as a recipe for success, take it as a bunch of thoughts and ideas you can build on and draw inspiration from in your own life as a photographer.

“That isn’t in our budget”

Imagine the following: Your price for doing a commercial shoot that will be published in X countries, in Y media over the next Z months is say… 2000 space bucks. It is completely irrelevant what any actual price would be, so we’re going with “space bucks” as the currency since I’m a sci-fi dork. Your client informs you that the budget for this shoot is only 500 space bucks, and eagerly awaits your reply.  I’ve been in this type of situation more times than I can count, and the first myriad times it happened I was so dazzled by the fact that someone actually wanted to hire me, that I just said yes. I was sure that the next time the client had more money they’d come to me again, happy to be able to actually pay my actual salary this time. I was equally certain that the goodwill I had generated would really pay back over time. Unfortunately neither of those assumptions tend to be true.

Why saying yes might be a bad idea

  • In the mind of the client, your value is now 500 space bucks, and when they have 2000 space bucks for their next project, they’re gonna go with a photographer that is worth 2000 space bucks. They’re certainly not going to go with the one worth 500, and that my friend, is you. This isn’t some malicious intent from the client’s side, put yourself in their place. If you have 2000 space bucks for hiring a stylist, would you rather get a stylist that is worth 500 or 2000 space bucks?
  • You start acquiring a reputation for being easy to haggle down to 50% or 25% of your initial bid, which means that if your client-base is connected, which is true for most of us, every one will start doing it, and you’re gonna have a damn hard time changing that reputation. Especially in a business where word of mouth is so important.
  • The goodwill you might get, will not be the reputation as “that awesome photographer who sometimes takes jobs for almost nothing out of their good heart”, it’ll be a goodwill that is dependent on you being much cheaper than you’re worth, and that isn’t, in my experience, a goodwill that is useful for anything. The whole “I owe you one” thing will be out of politeness, not out of feeling that you’re actually owed one, because you still got paid. This is a crucial difference between compromising on your price, and sometimes doing jobs for free because you want too.
  • If you ever, at some point, want to start insisting on your prices, a lot of your former clients will be pissed off that you’re suddenly much more expensive than you used to be. Not only will that cost you financially, but it’ll very much cost you quality-of-life wise when you have to deal with a horde of disappointed people insisting on haggling with you.
  • You risk ending up feeling somewhat bitter at the job, because you know you’re not getting paid what the work is worth, and you’re still expected to deliver the quality of work you were hired for. I know this has happened to me more than once, and it really, really, really sucks because feeling bitter or annoyed at a client while shooting for them, has all sorts of negative impact on your performance as a photographer.
  • From a larger the-business-of-photography perspective you’re also fucking things up for every other photographer out there, especially new ones. Most established photographers do not just sell their ability to take an acceptable picture, but their vision, style, experience etc. So they’ll be fine. But if all aspiring photographers are in a massive race towards the bottom, you’re making the initial years so much harder for yourself and every one else.

Why saying no might be a good idea

  • In the mind of the client, you’re now worth 2000 space bucks, not a penny less, and if they ever need a 2000 space bucks photographer, they’ll have you in mind. Obviously your quality of work needs to match your price, this isn’t a magic way of convincing every one that you’re the new Chase Jarvis. But if you deliver work of the right quality, then you’ve solidified that your value is actually 2000 space bucks. If you want to do 2000 space bucks work, you need to solidify this with potential clients, not undermine it.
  • Your reputation wont suffer one bit. Yes, you might loose out on a 500 space buck job, but if you’re a 2000 space buck photographer, then you need to be a 2000 space buck photographer, not a 500 space buck one.
  • Nobody will be angry, offended or anything like that, there is nothing wrong with not having the budget for the product you’d like, and it certainly isn’t the products fault, if the product is priced fairly. You’re that product, and you’ll suffer no blame for this. If you’ve already compromised with the same client on the other hand, this might be an uphill battle, but it only gets worse the longer you postpone it.
  • Your sense of self-worth as a photographer will be much stronger, especially after you’ve gotten your first 2000 space buck job from a client you turned down. I promise!

The controversial alternative

So, like the elephant in a china store that I am, I’m going to walk right into the death-trap of very strongly held opinions that is working for free. I know this is a subject that really divides people, and I can totally appreciate the opposite view, but I think that aiming to work either for the price you’re worth, or for free, is better than compromising on your price, and here is why.

  • You will not be building a reputation as a 500 space bucks photographer, you’ll be, at worst, building one as a 2000 space bucks photographer that does free jobs sometimes, which is a much better place to be. As long as you don’t over do it.
  • You will be building actual goodwill, not goodwill dependent on your low prices. People will actually feel like they owe you one, and most people really want to pay back good deeds, so you might be able to use that resource down the line. This obviously depend on whether you do a free shoot for a poor theater friend who needs a press image, or for a huge corporation. I’d never, ever, advocate going free for someone you know has the money.
  • In my experience, people will not assume they can get you for the same price next time (free), because it is clear that this isn’t your price, it is a one off thing you do because you really like the project, so the chance that they will actually hire you when they have funds, is bigger than if you do it for half the price.

At this point I feel it is important to point out that I actually don’t think you should do a ton of free work, not at all. It can very quickly become eroding to both your business, and to the photography business as a whole. It quickly ends up being about as destructive to us all as most photography “competitions” are, but that is a post for another day. The main point I’m trying to get across is that if you’re going to accept compromising on your price, it might be a better idea to forfeit your price entirely, for the reasons above. I assume a lot of people will disagree with me on this, and I can appreciate the opposing views, so this isn’t at all a end-all be-all opinion, but it is where I stand on the subject for the time being, and I’ll be totally happy to debate it in the comments below, or in a private conversation via email. I’m always ready to be educated. Now, onwards to something less toxic.

How do you say no the right way

So, you’ve decided to say no, now all you have to do is do it. I know all too well the creeping doubt, the voice that keeps going  “I should just get those space bucks, they’re better than nothing” and all that. A lot of photographers, and other introverted artsy people, also just have a damn hard time not trying to please everyone, I damn sure have. You just have to learn to deal with those things. First of all, you’re not indebted to someone because they want to hire you. Secondly you’re not that different from any other product someone might want to acquire, and good luck trying to convince  Nikon that they should sell you a bunch of D4′s for a quarter of the price. Now, what you need to get across is this:

“I’m sorry to hear that it doesn’t fit within your budget to hire me, but to provide the quality of images I do, that is my price. I do however look very much forward to working with you should the right project come along, and thank you very much for considering me.”

Obviously you need to word it how you word things, since you’re the one they’re talking to, but that is really how simple it is. Don’t apologize for your price, don’t apologize for yourself, don’t make long explanations of why your price is what it is, just say that it is. If you start explaining the details of your price, you’re inviting “But what if we don’t get an assistant along and also do it in this cheaper place with lesser gear” debates, and that isn’t productive for anyone. If you’re good at what you do, the price you’ve told your client is the best way to achieve the desired image, not some crazy bloated budget with leftover for riding a limousine around with 10 bottles of champagne after each workday.

If you know a photographer with lower prices than your own, it is always an awesome idea to refer your client to that photographer. Not only are you doing your client and the photographer a favor, you’ll also implicitly be building your status as someone knowledgeable in the field, so add that if possible.

Disagree?

I’m sure a lot of people will disagree with this, and I really hope you either comment down below or send me an email so we can have a nice debate about it. Like I said, I’m always open to being educated, and I’m always eager to get opposing views and arguments, in fact I savor it, because if the debate is on the ball and not just a lot of ad hominem and straw men, it will increase everyone’s understanding of the subject.

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  • Becky Bowman

    This article came at a good time for me. I was hired to do a wedding on June 1 for a modest price. Last week I was told there was a family emergency and there wasn’t any money to pay me for the wedding. This is a family that has had many, many serious health problems and I’m sure it’s true. Now, do I do this wedding for free or do I tell them I’m so sorry that I won’t be able to do the wedding? I go back and forth. The grandfather is the pastor of the church and there may be more business from this goodwill gesture. The bride and groom probably know many more couples getting married and might refer me – or might not. I have to make a decision soon. Any thoughts?

    • Andreas_Bergmann

      If you have no doubt that it isn’t a sort of weird negotiating tactic, then I mean… I’d say you should do what feels right for you. In such a situation I’d probably be inclined to do the job mainly because I’d be sad for the family. Usually any given shoot leads to more opportunities, so I rarely do things for free based solely on “getting my name out there”, but i do tend to do things because it feels right, and this certainly sounds like a situation in which it would “feel right” to do it. And if it is true, and not a weird negotiating tactic, the amount of goodwill, not to speak of the amount of feeling-good-about-yourself you’d get out of it would make it worth it in my eyes. But you have to consider your own situation I guess, would it mean missing out on another job that would make ends meet and the rent payable, if so explain that to them, if it doesn’t really screw you over, then I’d probably say go for it. You’d be doing a really kind thing, providing images and memories from a once-in-a-lifetime situation for a couple who sounds like the lottery of life haven’t exactly treated them well. Just make sure that if you do it for free, you treat it like any other real paying job, I’ll wager it’ll pay for itself in the long run.

      Ok, so that was a long winded reply :P In short: if it feels right, do it for the sake of it feeling right, and treat them like premium paying customers. If you think you’ll despise the job and do it half assed, pass it along to a promising photography student who needs it for her/his portfolio. Either way make sure they get images, it sounds like they deserve it :)

  • Becky Bowman

    This article came at a good time for me. I was hired to do a wedding on June 1 for a modest price. Last week I was told there was a family emergency and there wasn’t any money to pay me for the wedding. This is a family that has had many, many serious health problems and I’m sure it’s true. Now, do I do this wedding for free or do I tell them I’m so sorry that I won’t be able to do the wedding? I go back and forth. The grandfather is the pastor of the church and there may be more business from this goodwill gesture. The bride and groom probably know many more couples getting married and might refer me – or might not. I have to make a decision soon. Any thoughts?

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